Privacy Policy

Who we are

The Turquoise Pooch Paw Spa provides cage free pet grooming at salon locations in Harrison, Berryville, and Holiday Island, Arkansas, and through our mobile Paw Spa across Northwest Arkansas.

Questions about this policy: text or call 870.577.2251, or email turquoisepoochpawspa@yahoo.com.

Information we collect today

Right now, our website does not use an active online intake or contact form. When you schedule or ask questions, you typically reach us by text, phone, or email.

We currently use MoeGo, a pet business scheduling and client management platform, as our primary system for appointments, client profiles, pet records, reminders, and related service notes. Information you share when booking is entered into MoeGo so our team can schedule and care for your pet.

Depending on how you contact us and what is needed for service, we may collect:

• Your name and phone number or email address
• Pet name, breed, size, temperament notes, and service preferences
• Preferred location or mobile address details needed to schedule
• Appointment history and basic service notes kept for care and scheduling in MoeGo and our business records

Service providers we use

We rely on trusted tools to run the business. Today that includes:

• MoeGo for scheduling, client and pet records, appointment communications, and related grooming operations
• Website hosting and analytics providers (such as Vercel) for our public site
• Phone, text, and email providers you already use when you contact us

Website analytics

Our website may use basic analytics tools (such as Vercel Analytics) to understand page visits and site performance. These tools help us improve the site and typically collect limited technical information such as pages viewed and general device or browser data. They are not used to sell your personal information.

How we use information

We use the information we collect to:

• Schedule, confirm, and provide grooming services through MoeGo and our team workflows
• Communicate about appointments, mobile routes, and care needs
• Improve our website and customer experience
• Comply with legal obligations when required

How we share information

We do not sell your personal information. We share limited information with trusted service providers who help us operate our business, including MoeGo for scheduling and client management, and hosting or analytics providers for our website, only as needed to provide services. Those providers process information under their own security and privacy practices. We may also disclose information if required by law.

Data retention and security

We keep client and pet information only as long as needed for scheduling, care continuity, business records, or legal requirements. Records stored in MoeGo are retained according to our operational needs and MoeGo’s platform capabilities. We take reasonable steps to protect information we store, but no method of transmission or storage is completely secure.

Your choices

You may ask us to update or correct your contact information, or request that we review information we hold about you (including records maintained in MoeGo), by contacting us at 870.577.2251 or turquoisepoochpawspa@yahoo.com.

If you text or email us, standard carrier or email provider rates may apply. Appointment reminders or messages sent through MoeGo follow the communication settings available in that platform and your preferences with us.

Children’s privacy

Our services are directed to pet parents and caregivers. We do not knowingly collect personal information from children online.

Coming soon: online forms

We are updating our digital experience. When online intake or contact forms become active, this Privacy Policy will be updated to explain:

• What fields are collected through the form
• How submissions are stored, reviewed by our team, and whether they are entered into MoeGo
• Any SMS or email consent language tied to booking communications
• How long form submissions are retained

Coming soon: client and staff portal

When our operations portal opens for clients and staff, this Privacy Policy will be updated again to cover:

• Account creation and sign in
• Information stored in client profiles, pet records, and appointment history
• How portal data relates to MoeGo while MoeGo remains part of our scheduling workflow
• Staff access permissions and internal operational data
• Any cookies or session tools used to keep you signed in

Changes to this policy

We may update this Privacy Policy as our digital tools and practices change. The effective date at the top of this page will be revised when material changes are made. Continued use of our website or services after an update means you acknowledge the revised policy.